About Sculpey Polymer Clay Australia Store
This online store is a business managed by Alexandra Bay Pty Ltd in Brisbane, Australia. We are a family owned business committed to providing the best quality products at affordable prices. We have over 10 years experience with genuine Sculpey branded products in Australia.
Frequently asked questions
Q. When will my order be sent?
A. Orders are usually packed and sent within 2 business days depending on order volumes, unless an item is out of stock. Generally items out of stock will be filled within 1 week.
Some orders may ship from our Melbourne distribution centre depending on stock availability. You will receive an email confirmation of shipping.
Q. How long will it take for my order to arrive?
A. Enter your postcode into the Delivery Time Estimator. Enter sender postcode 4103 and select the business day after ordering. For most orders you can upgrade to Express Post at checkout. Express may not be available on large orders.
Please note that Express Post does not mean your order will be shipped on the same day. If items are out of stock your order would be sent express as soon as stock is available in our warehouse.
Occasionally, express post may not be available due to operational reasons, in which case the difference between regular and express will be refunded or held as a credit for a future order.
Q. How can I track my parcel?
A. Your shipping confirmation email should have your parcel tracking number and the name of the courier service used. For parcels shipped via Australia Post use the Tracking feature. For other couriers, google their website and track via their service.
Q. My tracking number shows up No Results Found when I enter it into AusPost. Has it been sent?
A. Australia Post tracking is not a step-by-step tracking that you may find from a courier. There is often no scan results until a "Out For Delivery Today" scan. Please check the Delivery Time Estimator to check when it's due for delivery. Rest assured if you received the Shipping confirmation email the parcel was indeed sent as promised.
Q. Can I buy a bulk quantity and get you to mix products?
A. No. We offer discounted pricing based on volume per product. As such we do not split, change or repack products of offers.
Q. I'm only ordering one thing. Why is postage so high?
A. Orders under 5kg are sent in prepaid post or courier satchels with tracking capability. We do not send using stamps or any other untrackable postage method. The prices we charge reflect the costs involved in sending your order. We would recommend placing larger orders less often, rather than frequent small orders to reduce the overall cost of postage.
Our bulk price rates shown online are the lowest price we can offer. No further discounts are available, regardless of order volume. We may however be able to offer the 30-block price break on lots of 10 per colour where a minimum of 9 colours are ordered.
With no minimum purchase, we allow you to stock up with as little or as much product as you need. We recommend ordering larger quantities less often to reduce your overall costs.
This website caters for business to business and business to consumer transactions. As such, our prices are displayed GST inclusive. Tax will be shown as a separate line for accounting purposes but it is already included in the displayed prices. Therefore the price you see is the price you pay.
We have new stock shipments arriving almost weekly from Sculpey, Sculpey's Agent & Distributor, and have access to some other products, colours and sizes. We welcome custom and special orders and offer wholesale-direct pricing.
Please contact us with your requirements and we'll be more than happy to accommodate your needs.
Q. Do you offer pickup in Brisbane?
A. Yes. We now offer Click & Collect from our Brisbane retail store in Annerley. Please wait for the confirmation email before visiting our store as orders are packed at our warehouse and need to be brought to the pickup point.
Q. Can you teach me how to create with clay?
A. We don't currently offer workshops, though they may be re-introduced in future. We will keep all of our customers updated if this occurs.
We will soon be producing a collection of project ideas right here at sculpey.com.au so check back soon!
Do you have a question not answered above? If you need to contact us for any other reason Please use our Contact Form