Access to and use of this website and all contents is subject to the following Terms of Use. By accessing and using this site you accept and adhere to them. If you do not accept the Terms of Use, please do not use this site.
Terms of Use
Using This Site Constitutes Acceptance and Eligibility
A user of this site must be a competent adult willing to understand, accept and adhere to our terms and conditions.
Pricing and Availability of Products and/or Services
All pricing on this website is displayed in Australian Dollars (AUD) and inclusive of GST. Any pricing and availability of products, services and offers displayed online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. You acknowledge and accept that the website information is subject to change at any time and may not necessarily be up to date or accurate at the time of your visit or purchase. All products comply with relevant Australian Standards and applicable laws.
Strike-Through Prices
The use of Strike-Through prices on this website is to indicate a discount off our regular sell price, discount off a previous sell price, difference between our price and the typical market retail price, or the discount on a quantity purchase versus the price of the same if bought as a number of single units. For example in a case of an item with a unit price of $20, and the option to purchase a set of 3 of the same units for $50 total, we would determine that the strike-through price on the set of 3 would be $60. Hence displaying that there is a saving to be made when purchasing the set of three as apposed to purchasing three separate units at the single unit price. Any items with a strike through price are available at the higher unit price in our store, were previously sold at that higher price or are currently available elsewhere at the higher price. We do not necessarily make reference or association with RRP or another retailer or distributor's prices in determining our strike-through prices. We also do not artificially inflate unit prices to show a larger discount versus the strike-through price. All prices shown are genuine and competitive prices based on the quantity bought in a single transaction.
Intellectual Property and Copyright
All material appearing within this web site is protected by copyright and other intellectual property laws within Australia and also covered via international treaties with other countries. Protected material includes but is not limited to graphic and text content, design principals, emails, and all forms of files hosted on this domain. You agree not to publicly display, broadcast, publish, sell, reproduce, link to, or circulate in any other manner the material on this site without the express written consent of the site owner. You hereby acknowledge ownership of all intellectual property and copyright of all content within this domain belongs to the site owner.
Website Availability
We entrust the hosting of our site to a specialist company and we are committed to proving this site on a continual basis, however we do not warrant that the site will be continuously available at all times. It is expected that at times unforeseeable interruptions to this service may occur. Such activities are potentially outside our control.
External Links
We may provide external links to sites with recommended products or services. Clicking on any external link will lead you to external websites which are outside of our control. We only link to businesses or resources which we believe meet our high standards at the time of posting a link; however we have no control over external sites and will accept no responsibility or liability in relation to the content or any other aspect of your visit to any external site.
Linking to Us
We permit website owners to link from their website to our home page, provided the link includes our Website Name 'Water Bead Shop Australia'. Any additional text included in the link must be directly related to one or more of the services and/or products we provide. You agree to remove any links to our site on our request, within seven (7) days of notice.
Anti-social Behaviour
You agree not to attempt to change, add to, remove, modify, deface, redirect, hack, decompile, block access to, cause unnecessary bandwidth loads or otherwise interfere with this website, the domain, associated email, or any material, images or content display on this website. Any such activity will be deemed an attack on the site, and logs will be handed to Australian Law Enforcement agencies for investigation and prosecution to the fullest extent permissible by law.
Privacy Policy
Our Privacy Policy forms part of these Terms of Use. You are recommended to read our privacy Policy and your continued use of this site will form acceptance of our Privacy Policy and all aspects of these Terms of Use.
Limits of Liability
In no event shall Sculpey.com.au, Alexandra Bay Pty Ltd, or its partners, employees or clients be liable for any damages whatsoever, whether direct, indirect or otherwise arising out of or in connection with the use or performance of the website except where such instance cannot be excluded, or where Sculpey.com.au is required to accept by law. Should Sculpey.com.au become liable for any such condition or warranty, liability shall be limited at its option to substitution/re-supply of service or refund of any moneys expressly given to Sculpey.com.au for the part of sale (possibly calculated pro-rata) affected by such dispute.
Indemnity
You indemnify Sculpey.com.au, its clients, affiliates, employees, advertisers, agents, and third party product or service providers from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage, including legal fees, incurred or suffered by you or by us as a direct or indirect consequence of your accessing, using or transacting on this site or your attempts to do so and any breach by you or your agents of these terms and conditions.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the State of Queensland, Australia. In the event that a dispute arises from these Terms of Use, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. If any part of these Terms of Use is found to be invalid or unenforceable, it shall be severed without affecting the remainder.
Logos, Trademarks & Service Marks
"Sculpey", "Sculpey III", "Premo", "Souffle", and any other branding and respective logos, distinctive site logos, marks and graphic elements pertaining to the branded products on our web sites are trademarks of and are registered to the product manufacturer. No license is extended or inferred and all rights are subject to applicable trademark protections. All other company, product, and service logos, marks and names may be trademarks or service marks of the companies and organisations mentioned. All trademarks and registered trademarks are used to benefit, without intent to infringe on, the holder of said trademark.
Accessories Not Included
All product photos are for reference only and any accessories shown are for display purposes unless otherwise stated.
Accessories are not included unless specified in the product description text. Some photos may show two or more items to allow you to see the product from different angles. Products are all sold individually unless otherwise stated in the product description.
Materials & Origin
Products are produced and supplied by the manufacturer whom has products produced at specific locations around the world. All products display a country of manufacture. You may ask us at any time for the country of manufacture of any specific product. If you would like to know the country of origin for a particular product please feel free to ask. Products may be sourced from a country other than that of origin at times for various reasons.
Product Variations
Products may vary slightly to the pictures shown. From time to time manufacturers may alter a product specifications, colour or dimensions. In the event of a slight variation, we will ship a product which may differ slightly to the sample shown. In the event of a major variation we will contact you for approval before shipping the goods. If we ship an item different to the sample shown you are entitled by law to return the item for a full refund including the cost of postage.
A user of this site must be a competent adult willing to understand, accept and adhere to our terms and conditions.
Pricing and Availability of Products and/or Services
All pricing on this website is displayed in Australian Dollars (AUD) and inclusive of GST. Any pricing and availability of products, services and offers displayed online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. You acknowledge and accept that the website information is subject to change at any time and may not necessarily be up to date or accurate at the time of your visit or purchase. All products comply with relevant Australian Standards and applicable laws.
Strike-Through Prices
The use of Strike-Through prices on this website is to indicate a discount off our regular sell price, discount off a previous sell price, difference between our price and the typical market retail price, or the discount on a quantity purchase versus the price of the same if bought as a number of single units. For example in a case of an item with a unit price of $20, and the option to purchase a set of 3 of the same units for $50 total, we would determine that the strike-through price on the set of 3 would be $60. Hence displaying that there is a saving to be made when purchasing the set of three as apposed to purchasing three separate units at the single unit price. Any items with a strike through price are available at the higher unit price in our store, were previously sold at that higher price or are currently available elsewhere at the higher price. We do not necessarily make reference or association with RRP or another retailer or distributor's prices in determining our strike-through prices. We also do not artificially inflate unit prices to show a larger discount versus the strike-through price. All prices shown are genuine and competitive prices based on the quantity bought in a single transaction.
Intellectual Property and Copyright
All material appearing within this web site is protected by copyright and other intellectual property laws within Australia and also covered via international treaties with other countries. Protected material includes but is not limited to graphic and text content, design principals, emails, and all forms of files hosted on this domain. You agree not to publicly display, broadcast, publish, sell, reproduce, link to, or circulate in any other manner the material on this site without the express written consent of the site owner. You hereby acknowledge ownership of all intellectual property and copyright of all content within this domain belongs to the site owner.
Website Availability
We entrust the hosting of our site to a specialist company and we are committed to proving this site on a continual basis, however we do not warrant that the site will be continuously available at all times. It is expected that at times unforeseeable interruptions to this service may occur. Such activities are potentially outside our control.
External Links
We may provide external links to sites with recommended products or services. Clicking on any external link will lead you to external websites which are outside of our control. We only link to businesses or resources which we believe meet our high standards at the time of posting a link; however we have no control over external sites and will accept no responsibility or liability in relation to the content or any other aspect of your visit to any external site.
Linking to Us
We permit website owners to link from their website to our home page, provided the link includes our Website Name 'Water Bead Shop Australia'. Any additional text included in the link must be directly related to one or more of the services and/or products we provide. You agree to remove any links to our site on our request, within seven (7) days of notice.
Anti-social Behaviour
You agree not to attempt to change, add to, remove, modify, deface, redirect, hack, decompile, block access to, cause unnecessary bandwidth loads or otherwise interfere with this website, the domain, associated email, or any material, images or content display on this website. Any such activity will be deemed an attack on the site, and logs will be handed to Australian Law Enforcement agencies for investigation and prosecution to the fullest extent permissible by law.
Privacy Policy
Our Privacy Policy forms part of these Terms of Use. You are recommended to read our privacy Policy and your continued use of this site will form acceptance of our Privacy Policy and all aspects of these Terms of Use.
Limits of Liability
In no event shall Sculpey.com.au, Alexandra Bay Pty Ltd, or its partners, employees or clients be liable for any damages whatsoever, whether direct, indirect or otherwise arising out of or in connection with the use or performance of the website except where such instance cannot be excluded, or where Sculpey.com.au is required to accept by law. Should Sculpey.com.au become liable for any such condition or warranty, liability shall be limited at its option to substitution/re-supply of service or refund of any moneys expressly given to Sculpey.com.au for the part of sale (possibly calculated pro-rata) affected by such dispute.
Indemnity
You indemnify Sculpey.com.au, its clients, affiliates, employees, advertisers, agents, and third party product or service providers from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage, including legal fees, incurred or suffered by you or by us as a direct or indirect consequence of your accessing, using or transacting on this site or your attempts to do so and any breach by you or your agents of these terms and conditions.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the State of Queensland, Australia. In the event that a dispute arises from these Terms of Use, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. If any part of these Terms of Use is found to be invalid or unenforceable, it shall be severed without affecting the remainder.
Logos, Trademarks & Service Marks
"Sculpey", "Sculpey III", "Premo", "Souffle", and any other branding and respective logos, distinctive site logos, marks and graphic elements pertaining to the branded products on our web sites are trademarks of and are registered to the product manufacturer. No license is extended or inferred and all rights are subject to applicable trademark protections. All other company, product, and service logos, marks and names may be trademarks or service marks of the companies and organisations mentioned. All trademarks and registered trademarks are used to benefit, without intent to infringe on, the holder of said trademark.
Accessories Not Included
All product photos are for reference only and any accessories shown are for display purposes unless otherwise stated.
Accessories are not included unless specified in the product description text. Some photos may show two or more items to allow you to see the product from different angles. Products are all sold individually unless otherwise stated in the product description.
Materials & Origin
Products are produced and supplied by the manufacturer whom has products produced at specific locations around the world. All products display a country of manufacture. You may ask us at any time for the country of manufacture of any specific product. If you would like to know the country of origin for a particular product please feel free to ask. Products may be sourced from a country other than that of origin at times for various reasons.
Product Variations
Products may vary slightly to the pictures shown. From time to time manufacturers may alter a product specifications, colour or dimensions. In the event of a slight variation, we will ship a product which may differ slightly to the sample shown. In the event of a major variation we will contact you for approval before shipping the goods. If we ship an item different to the sample shown you are entitled by law to return the item for a full refund including the cost of postage.
Privacy Policy
Alexandra Bay Pty Ltd is committed to supporting the Privacy Act which sets clear standards for the collection, access, storage and use of personal information which we obtain as part of our everyday business operations.
Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
What personal information do we collect and store? So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Privacy law requires us to collect personal information "about you only from you" if it is reasonable and practical to do so.
Alexandra Bay Pty Ltd takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information. Some details must be provided to enable a transaction to proceed. Refusal to provide that information may result in our inability to provide the product or service you request.
In most cases, if you refuse to provide a valid address and name, we are unable to accept payment via a digital payment provider. Details are required to ensure the validity of the transaction and prevent fraudulent transactions.
How is personal information used? The personal information that we ask for is generally used to provide goods or services to you. For example, for a product purchase we need your postal address, and for a competition we need your contact details so we can contact you if you win.
Will my personal information be sold or forwarded to any other company? We will never sell your contact details or personal information. We are committed to your privacy and respect your right to this. We do however send certain details to certain companies for specific purpose of providing your service. For example, we may provide your name and address to the courier to perform delivery, and your contact number or email on certain services so they can keep you in the loop regarding the status and estimated date of your order. We ensure the couriers we use will only use your information to provide the service of delivering this order and will not contact you regarding promotions etc.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details. This can be done in writing via email.
Will I Receive Email Marketing? We automatically enroll all email addresses supplied on inbound orders and queries into our email newsletter database. This database is administered by us via premium email marketing provider, iContact. No third party will have access to this email list. Each and every marketing email contains an Unsubscribe link. You are free to unsubscribe at any time using that link. Once unsubscribed it is impossible for us to add you back into the marketing list. If you place an order after unsubscribing, you will only receive emails relating to that transaction (order confirmation, payment approved and shipping confirmation for example), or emails relating specifically to that order (out-of-stock notifications, for example) or email replies to your emailed questions or comments. You will not be re-enrolled into email marketing. You have the option to be excluded from marketing communications via a note on your order or an email to us.
Access to your personal information We will provide only you with access to any of your personal information that we hold. Of course, before we provide you with access to your personal information we will require some proof of identity.
If you require access to your personal information, please contact is via email. If you wish to update your information please email us.
More information about Privacy & Information Law is available from the Office of the Australian Information Commissioner .
Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
What personal information do we collect and store? So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Privacy law requires us to collect personal information "about you only from you" if it is reasonable and practical to do so.
Alexandra Bay Pty Ltd takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information. Some details must be provided to enable a transaction to proceed. Refusal to provide that information may result in our inability to provide the product or service you request.
In most cases, if you refuse to provide a valid address and name, we are unable to accept payment via a digital payment provider. Details are required to ensure the validity of the transaction and prevent fraudulent transactions.
How is personal information used? The personal information that we ask for is generally used to provide goods or services to you. For example, for a product purchase we need your postal address, and for a competition we need your contact details so we can contact you if you win.
Will my personal information be sold or forwarded to any other company? We will never sell your contact details or personal information. We are committed to your privacy and respect your right to this. We do however send certain details to certain companies for specific purpose of providing your service. For example, we may provide your name and address to the courier to perform delivery, and your contact number or email on certain services so they can keep you in the loop regarding the status and estimated date of your order. We ensure the couriers we use will only use your information to provide the service of delivering this order and will not contact you regarding promotions etc.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details. This can be done in writing via email.
Will I Receive Email Marketing? We automatically enroll all email addresses supplied on inbound orders and queries into our email newsletter database. This database is administered by us via premium email marketing provider, iContact. No third party will have access to this email list. Each and every marketing email contains an Unsubscribe link. You are free to unsubscribe at any time using that link. Once unsubscribed it is impossible for us to add you back into the marketing list. If you place an order after unsubscribing, you will only receive emails relating to that transaction (order confirmation, payment approved and shipping confirmation for example), or emails relating specifically to that order (out-of-stock notifications, for example) or email replies to your emailed questions or comments. You will not be re-enrolled into email marketing. You have the option to be excluded from marketing communications via a note on your order or an email to us.
Access to your personal information We will provide only you with access to any of your personal information that we hold. Of course, before we provide you with access to your personal information we will require some proof of identity.
If you require access to your personal information, please contact is via email. If you wish to update your information please email us.
More information about Privacy & Information Law is available from the Office of the Australian Information Commissioner .
Postage & Shipping
Orders are shipped via Australia Post or Courier depending on the order size, weight, value, contents and the destination address. We recommend specifying an attended address where someone will be available to accept the delivery. Some postage or courier services may automatically assume Authority To Leave (ATL) has been granted. Some services are only available with ATL. Therefore for security reasons we recommend having someone available to accept the order. Where a customer requests ATL in the order notes we will mark the parcel as such where applicable. Most services we use will have some form of postage guarantee. By requesting an ATL service this guarantee becomes null and void. On a ATL requests you accept all responsibility for late, lost or damaged items. For this reason we do not recommend ATL. Registered Post and some courier services won't allow for ATL and some drivers may refuse to leave a parcel. In the case of an undeliverable parcel we will forward any costs associated with the return and resending of a parcel to the original purchaser.
Refunds, Returns, Exchanges
Our return policy is in line with the Australian Trade Practices Act. A return for exchange or refund is not possible for a change of mind. In every case where an item is faulty, incorrectly supplied, incorrectly described or does not do what it was advertised by us to do, we will issue a full refund or exchange at your discretion. If we request the item to be sent back to us, we will also refund the return postage cost. Where a refund is on an item that forms the bulk of a purchase, a pro-rata or tiered refund on the original order postage cost will also be refunded. Do not return an item until we have requested a return.
The ACCC states the following in relation to returns which forms the basis of our policy:
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
Obviously as an online retailer we would have a record of your purchase. We do not require a copy of your original receipt as long as you can provide the name, address, email or phone number used on the original order so we can locate the invoice. A refund would be made in the same form the original transaction was paid. Where time has exceeded the ability to refund a payment directly through our Payment Provider, we may issue the refund via direct bank transfer or another means where the required record of transaction can be maintained. The reference to "repair" above also does not apply. In any required case you can choose a full refund or exchange.
We aim to resolve all issues as quickly as possible. Please contact us for assistance. Note that we are only able to offer service to our customers. If you have bought elsewhere, please contact that retailer for support.
The ACCC states the following in relation to returns which forms the basis of our policy:
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
Obviously as an online retailer we would have a record of your purchase. We do not require a copy of your original receipt as long as you can provide the name, address, email or phone number used on the original order so we can locate the invoice. A refund would be made in the same form the original transaction was paid. Where time has exceeded the ability to refund a payment directly through our Payment Provider, we may issue the refund via direct bank transfer or another means where the required record of transaction can be maintained. The reference to "repair" above also does not apply. In any required case you can choose a full refund or exchange.
We aim to resolve all issues as quickly as possible. Please contact us for assistance. Note that we are only able to offer service to our customers. If you have bought elsewhere, please contact that retailer for support.
