We're here to help

If you couldn't find the answer to your question in our Frequently Asked Questions or if you have a special order or request, please use the contact form and a member of our sales team will be in contact shortly.

Due to a high volume of orders, we are currently very busy packing orders to meet our promised shipping deadlines. Please allow 24 hours for an email reply.

We're not able to process manual orders. To ensure secure payment processing, we do require all orders to be placed directly via this website.

Please note, our available payment methods include Visa, MasterCard or Paypal. We do not charge any payment processing fees on these payment methods.

If you have purchased from us and have an inquiry, or if you're planning to make a purchase from this website, please contact us via the below contact form.
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If you have purchased from another business or plan to purchase from another business, please contact them for assistance with advice, warranty and after sales service. 

Please note our warehouse handles order dispatch and email inquiries for Sculpey Clay orders. Our Sculpey order fulfillment staff do not have inbound phone lines.

You may contact Beads N Crystals Brisbane Shopfront for general inquiries on 07 3891 5693

*Please Note: Products and Prices listed on this website are not available to walk-in customers. You must order via this website and the order will be sent directly to you. Click & Collect on CosClay Australia is not available

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